The BSL paralegal course provides you with the appropriate skills to work as a paralegal. This course is suitable for individuals who wish to pursue a career in the field as well as for those who are already working as legal secretaries and paralegals and want to upgrade their credentials.

A Warm Welcome to BSL		1
1	Introduction to Paralegals	2		3	Litigation	66		4	Police Powers	158
1.1	Who are paralegals	3		3.1	What is litigation?	67		4.1	PACE ACT (1984)	159
1.2	Professional Conduct	10		3.1.2	Civil litigation	70		4.2	Stop and search	162
1.3	The role of paralegals	21		3.2	Civil Procedure rules	72		4.2.1	Search of premises	165
1.3.1	What hours do paralegals work	24		3.2.1	Overriding objectives	76		4.3	Arrest	169
1.3.2	Important skills to have as a paralegal	26		3.3	Role of paralegals	81		4.4	Detention	172
1.4	Client care and money laundering	30		3.4	The litigation process	90		4.5	Interview	175
1.4.1	Client care	31		3.4.1	Enforcing judgement	99		4.5.1	After the interview	183
1.4.2	Money Laundering	34		3.4.2	Appealing against the court	104		4.5.2	Charge	184
				3.5	Costs recovery	106		4.6	Searches, samples and fingerprinting	188
				3.6	Funding legal case	110		4.7	Role of paralegals	191
				3.6.1	Legal aid	112		4.8	Arriving at the police station	198
2	The English Legal System	39		3.6.2	Conditional Fee Arrangement	120
				3.7	Debt collection	125
2.1	What is law?	40		3.7.1	Legal action	127
2.2	Sources of law	42		3.7.2	Evidence	129		5	Client Interview	206
2.2.1	European law	43		3.7.3	Time and costs	131
2.2.2	Statutory law	44		3.7.4	Disputes	132		5.1	How to handle an interview	208
2.2.3	Common law	45		3.8	Alternatives to taking someone to court	139		5.2	Interview steps in a nutshell	226
2.3	Civil and criminal law	46		3.8.1	Alternative Dispute Resolution	140		5.2.1	client interview criteria	233
2.3.1	Civil law	47		3.8.2	Mediation	141		5.2.2	Summary of the interview process	237
2.3.2	Criminal law	53		3.8.3	How long does it take to set up mediation	142
2.4	Hierarchy of courts	55		3.8.4	How long does it last?	147
2.4.1	What is a precedent?	56		3.8.5	Arbitration	153
2.4.2	Judgement	62
2.4.3	Pros and cons of precedents	63

1	An Introduction to sales	240		4	Confidence in Sales	317		7	Master the Art of Selling	376
1.1	Why are selling skills so important?	245		4.1	Ask Questions	319		7.1	Confidence	378
1.2	What makes a great sales-person?	249		4.2	Preperation and Belief	322		7.2	Know Your Business	380
1.2.1	Fallacy of experience	254						7.3	Appearance	382
1.2.2	Training	256						7.4	Planning	384
1.2.3	Mindset	258						7.5	Numbers Game	388
				5	Persuasion Techniques with NLP	326		7.6	Build a Sales Funnel	390
								7.7	How far to Negotiate	393
				5.1	Operational Principles	328		7.8	Sales Mindset	396
2	Psychology	262		5.2	Mirror and Match	334
				5.3	Leading	340
2.1	Influencing Purchasing Decisions	263		5.4	Rapport Building	343
2.2	Hidden Motives	268		5.5	Basic Sales Cycle	350		8	Handling Objectives and Rebuttals	398
2.2.1	Reputation	270
2.2.2	Trusts	271						8.1	Always Ask Questions	414
2.2.3	Habit	272
2.2.4	Branding	273		6	Sales Pitches	354
2.2.5	Exclusivity	274
2.2.6	Perspective	275		6.1	Attention	356		9	Interview	429
2.2.7	Politics	277		6.2	Facts	358
2.2.8	Subordinates	278		6.3	Qualification	360		9.1	Preparation for the interview	432
				6.4	Close	362		9.1.1	Interview Questions	442
				6.5	Outline	364
				6.6	Enthusiastic	366
3	Triggers	279		6.7	Hook	368
				6.8	Do not talk too fast	370		10	Appendix	462
3.1	Powerful Triggers	281		6.9	Pauses	372
3.2	Common Sales Triggers	285		6.10	Honest	374
3.3	Buying Decision Triggers	289
3.4	Other Common Triggers	292
3.5	Three Sales Maxims	295
3.6	Get Your Customers to say "Yes"	297
3.6.1	Contrast Principle	300
3.6.2	Reciprocration	302
3.6.3	Commitment & Consistency	304
3.6.4	Social Consensus	305
3.6.5	Rapport	306
3.6.6	Trusting Authority	307
3.6.7.	Scarcity	308
3.6.8	How to Justify Pricing	310